{"id":23,"date":"2026-03-06T12:49:25","date_gmt":"2026-03-06T12:49:25","guid":{"rendered":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/?page_id=23"},"modified":"2026-03-06T12:55:28","modified_gmt":"2026-03-06T12:55:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/refund_returns\/","title":{"rendered":"Returns, Refunds &amp; Exchanges"},"content":{"rendered":"\n<p>At <strong>Flippin\u2019 Clothes<\/strong>, we specialise in <strong>vintage and pre-loved clothing<\/strong>, meaning every item is unique. Please read this policy carefully before placing your order.<\/p>\n\n\n\n<p>This policy is designed to comply with <strong>UK consumer law<\/strong> while recognising the nature of second-hand clothing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">14-Day Cooling-Off Period<\/h1>\n\n\n\n<p>Under UK distance selling regulations, customers have the right to cancel an order within <strong>14 days of receiving their item<\/strong>.<\/p>\n\n\n\n<p>If you wish to return an item under this cooling-off period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must notify us within <strong>14 days of delivery<\/strong><\/li>\n\n\n\n<li>The item must be returned within <strong>14 days of notifying us<\/strong><\/li>\n\n\n\n<li>The item must be <strong>unworn, unwashed, and in the same condition received<\/strong><\/li>\n\n\n\n<li>Any original tags or labels must remain attached<\/li>\n<\/ul>\n\n\n\n<p>Customers are responsible for <strong>return postage costs<\/strong> unless the item is faulty or incorrectly described.<\/p>\n\n\n\n<p>Original shipping costs are <strong>non-refundable<\/strong> unless the return is due to an error on our part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Vintage &amp; Pre-Owned Clothing Condition<\/h1>\n\n\n\n<p>All items sold by Flippin\u2019 Clothes are <strong>second-hand or vintage<\/strong> unless clearly stated otherwise.<\/p>\n\n\n\n<p>This means items may show <strong>normal signs of wear consistent with age<\/strong>, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>light fading<\/li>\n\n\n\n<li>minor marks<\/li>\n\n\n\n<li>fabric ageing<\/li>\n\n\n\n<li>small imperfections<\/li>\n<\/ul>\n\n\n\n<p>These characteristics are considered part of the <strong>nature of vintage clothing<\/strong> and are <strong>not treated as faults<\/strong> unless they significantly differ from the item description.<\/p>\n\n\n\n<p>We make every effort to photograph and describe any notable flaws.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Sizing Disclaimer<\/h1>\n\n\n\n<p>Vintage sizing can differ from modern sizing standards.<\/p>\n\n\n\n<p>For this reason:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We strongly recommend checking <strong>measurements provided in the listing<\/strong><\/li>\n\n\n\n<li>Returns based solely on <strong>fit or sizing issues<\/strong> may be refused if measurements were clearly provided<\/li>\n<\/ul>\n\n\n\n<p>If you are unsure about sizing, please contact us before purchasing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Faulty or Misdescribed Items<\/h1>\n\n\n\n<p>If an item arrives <strong>damaged, faulty, or significantly different from the description<\/strong>, please contact us within <strong>14 days of delivery<\/strong>.<\/p>\n\n\n\n<p>Where confirmed, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>full refund<\/strong>, or<\/li>\n\n\n\n<li>A <strong>replacement item<\/strong> (if available)<\/li>\n<\/ul>\n\n\n\n<p>In these cases we will also cover <strong>reasonable return postage costs<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Condition of Returned Items<\/h1>\n\n\n\n<p>Returned items must be received in the <strong>same condition they were sent<\/strong>.<\/p>\n\n\n\n<p>We cannot accept returns if items have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>been worn<\/li>\n\n\n\n<li>been washed<\/li>\n\n\n\n<li>been altered<\/li>\n\n\n\n<li>acquired new damage<\/li>\n\n\n\n<li>been exposed to smoke, perfume, or strong odours<\/li>\n<\/ul>\n\n\n\n<p>If a returned item arrives in a different condition, we may <strong>refuse the refund or apply a deduction<\/strong> to reflect the loss in value.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Hygiene &amp; Non-Returnable Items<\/h1>\n\n\n\n<p>For hygiene reasons, the following items may not be returned unless faulty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>underwear<\/li>\n\n\n\n<li>swimwear<\/li>\n\n\n\n<li>pierced jewellery<\/li>\n\n\n\n<li>items marked <strong>Final Sale<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Refund Processing<\/h1>\n\n\n\n<p>Once we receive and inspect your return, we will process the refund.<\/p>\n\n\n\n<p>Refunds will be issued to the <strong>original payment method<\/strong> used for the purchase.<\/p>\n\n\n\n<p>Please allow <strong>5\u201310 working days<\/strong> for the refund to appear depending on your payment provider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Return Shipping<\/h1>\n\n\n\n<p>Customers returning items are responsible for ensuring items are <strong>securely packaged<\/strong>.<\/p>\n\n\n\n<p>We strongly recommend using a <strong>tracked postal service<\/strong>, as Flippin\u2019 Clothes cannot be responsible for items lost during return transit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">How to Request a Return<\/h1>\n\n\n\n<p>To start a return, please contact us with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your <strong>order number<\/strong><\/li>\n\n\n\n<li>the <strong>item you wish to return<\/strong><\/li>\n\n\n\n<li>the <strong>reason for return<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Email: <strong><a>support@flippinclothes.com<\/a><\/strong><\/p>\n\n\n\n<p>We will provide instructions for sending the item back.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Photographic Condition Verification<\/h2>\n\n\n\n<p>For quality control purposes, items may be <strong>photographed and documented before dispatch<\/strong>.<br>This allows us to verify the condition of items in the event of a return dispute.<\/p>\n\n\n\n<p>If a returned item is found to be in a <strong>different condition to when it was shipped<\/strong>, the return may be refused or a <strong>reduction in refund value may be applied<\/strong> in line with UK consumer regulations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Tags &amp; Security Labels<\/h2>\n\n\n\n<p>Where an item is supplied with <strong>tags, labels, or security attachments<\/strong>, these must remain attached for the item to be eligible for return.<\/p>\n\n\n\n<p>If tags or security labels have been <strong>removed, tampered with, or reattached<\/strong>, the return may be declined as the item will be considered <strong>used beyond reasonable inspection<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Excessive Returns<\/h2>\n\n\n\n<p>We reserve the right to <strong>monitor return activity<\/strong> to prevent misuse of our returns policy.<\/p>\n\n\n\n<p>If we identify patterns of excessive returns or suspected misuse (such as purchasing items for temporary use and returning them), we may <strong>refuse future orders or returns<\/strong> in accordance with applicable consumer law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Your Legal Rights<\/h1>\n\n\n\n<p>Nothing in this policy affects your <strong>statutory rights under UK consumer law<\/strong>, including your rights under the <strong>Consumer Rights Act 2015<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Flippin\u2019 Clothes, we specialise in vintage and pre-loved clothing, meaning every item is unique. Please read this policy carefully before placing your order. This policy is designed to comply with UK consumer law while recognising the nature of second-hand clothing. 14-Day Cooling-Off Period Under UK distance selling regulations, customers have the right to cancel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-sidebar-none.php","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":2,"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":4311,"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/pages\/23\/revisions\/4311"}],"wp:attachment":[{"href":"https:\/\/123webpromo.co.uk\/flippinclothes.com\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}